01 // operating_system

How I manage product organisations — like a system.

Any system worth trusting ships its documentation: a readme for how to work with it, a playbook for how it runs. Hardware or software, the discipline is the same. I maintain both for the organisations I build.

My leadership pillars

Every product leader accumulates principles and habits over time. I write mine down — partly because explicit expectations are generous, partly because you can't debug what you can't inspect.

This is my operating system. Three modules. leadership-pillars.md — the four things underneath everything else. team.README — how I'm wired, and what you and I owe each other. growth-playbook.md — how I think about product success and build the organisation that delivers it.

Refined over a decade of building product organisations, and written down so the people I work with can hold me to it.